Frequently asked question
I made a mistake in my delivery address is it too late?
If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address.
Shipping conditions
CHRISTIANSHOP is not responsible for additional customs fees upon receipt of your package. These charges are sometimes observed for shipments outside of Canada. Please check with your customs office to avoid additional charges.
I received a damaged or incorrect item or I am missing an item. What is my next step?
We want to make sure you are entirely satisfied with your order! If something is missing from your order, or an item arrives damaged or defective, we will do our very best to make it right! Please contact Customer Service for assistance.
Do you have wholesale pricing for bulk orders?
For large quantities of the same item, we may be able to offer an additional discount. It is important to note that free shipping and flat rate shipping do not apply to wholesale or bulk orders. Additional shipping charges may apply.
For further information or, assistance in placing a bulk or wholesale order, please contact Customer Service.
When will my order arrive?
Most orders are processed from our fulfillment center within 2-5 business days. Once your order ships from us, the average delivery time for the standard shipping option is 1 - 2 weeks.
Custom items or 3rd Party partners typically ship within 5-6 business days. During peak shopping season of mid November to late December, orders may take up to 12 days after being placed to ship. Many of these items ship from the country of origin so you may experience longer shipping times, or delay's in tracking details being updated.
Orders shipping to Alaska, Hawaii, and the U.S territories ship via USPS - please allow up to 3 weeks for delivery.
If available for your ordered items and expedited shipping was selected, your level of U.S. expedited service will determine delivery time frames, which are noted upon checkout.
Once your order has shipped, 3-Day service means the service takes three business days from the date of shipment to arrive; 2-Day service takes two business days from the date of shipment; Next Day delivery means the package will arrive on the following business day from the date of shipment.
3-Day, 2-Day, and Next Day delivery are not available to Alaska, Hawaii, or U.S. territories, nor to P.O. boxes or APO boxes.
No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges.
Free shipping and flat rate shipping do not apply to bulk orders.
UPS Ground Shipping includes a tracking number for your package.
For international orders, packages typically arrive within 2 to 4 weeks of shipping date, depending on Customs handling.
How much is shipping?
All products are free shipping!
Contact Information
For Retail Customer Service, please contact by Phone, Chat or Email
Phone: From within the U.S. or Canada, please call toll-free at 1-626-531-4066
Chat: Our Chat line is available Monday - Friday 8:00am - 5:00pm (CT)
Email: Please contact yushenamazon@gmail.com
Mailing Address:
Banana tree international INC.
14573 Monet dr Eastvale Ca 92880